SHIPPING & DELIVERY INFORMATION

Firebird Furniture has determined the best, most efficient shipping methods, based on the merchandise you have selected. Large items, such as sofas, cannot be shipped in the same manner as pillows and other small items. For example, a sofa will ship via a freight carrier and a pillow will ship UPS. We've selected the best professional carriers (in most cases we ship it ourselves) to ensure that your order arrives to you in excellent condition and in a timely manner. We will let you know the method of shipping at the time of your order. All of the shipping options immediately below apply to shipping within the 48 contiguous United States.

Please contact us at hello@firebirdfurniture with any questions.

SHIPPING OPTIONS

Delivery - Furniture can be shipped via Delivery Truck anywhere within the 48 contiguous United States. The delivery carrier will call to set up an appointment window for delivery. They will bring the piece to your home and unwrap. 

UPS, USPS, FedEx Delivery - Non-furniture items will be shipped using one of these carriers. At checkout, you may have the option to select your preferred delivery method.

Local Delivery - Available within a 25 mile radius of Northfield, IL.

Local Warehouse Pickup - Available in the Chicagoland area.

DOMESTIC DELIVERY TIME ESTIMATES

Delivery for furniture and other large items will typically arrive within 6 weeks from your date of order.

UPS, USPS, FedEx delivery will ship in three to five business days.

RETURN POLICY

We take great pride in the merchandise we offer, but understand there may be a reason to return or exchange an item. Simply follow the detailed instructions below. Feel free to contact us at hello@firebirdfurniture.com if you have any questions.

ANY MERCHANDISE OTHER THAN FURNITURE

Any item purchased on our website can be returned for a full refund as long as we receive the merchandise back no later than 7 days from the day you received your order. Shipping charges are not refundable and will be deducted from your refund.

Please package the item(s) in original packaging or in a way to ensure safe transportation. Include a copy of your invoice and send to:

Firebird Furniture
Attention: Returns
1880 Holste Road, Unit 104 
Northbrook, lllinois 60062 

We will inspect the returned item(s) and issue a refund on the same credit card that was used to make the original purchase. We will send you an e-mail confirmation once we have processed your credit.

Please be sure that you ship the item back so we receive it within the 7-day return window and can issue you a timely refund.

FURNITURE

We accept returns of furniture in its original condition when you contact us within 2 days of receiving your item. Shipping charges (including return shipping) are non-refundable and will be deducted from your refund. For a refund on furniture, please follow this procedure:

Contact Firebird Furniture within 2 days of receiving your item. You may contact us at hello@firebirdfurniture.com so that we can arrange for the item to be picked up. We must be contacted within the 2-day return window or we will be unable to honor the return.

We will arrange to have the item picked up at your specified location using the most efficient shipping method. An assigned freight carrier will contact you to coordinate pickup.

The merchandise will be returned to our warehouse where we will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been protected as best as possible.

FREIGHT DAMAGE

We inspect every piece of merchandise before it leaves our store or warehouse. In the unlikely event that your merchandise is damaged in transit, please contact hello@firebirdfurniture as soon as possible if you receive a package with visible damage. Please be sure that you do not sign any delivery paperwork before inspecting the piece.