Refund policy
Refund Policy
Last updated: October 24, 2026
We take great pride in the pieces we offer, but understand there may be a reason to return one. Please follow the steps below, and email hello@firebirdfurniture.com with any questions.
Paint to Order
Paint to Order pieces are painted in the colour you choose, so they are final sale and cannot be returned. Damage in transit is still covered (see Freight Damage below).
Furniture
We accept returns of furniture in its original condition when you contact us within 2 days of delivery.
- Email hello@firebirdfurniture.com within 2 days of delivery so we can arrange pickup. We can't accept a return if we're contacted after the 2-day window.
- We'll arrange pickup at your address. The freight carrier will contact you to set a time.
- The piece comes back to our warehouse, where we inspect it and issue your refund. Damage or other condition issues may be deducted from your refund, so please protect the piece as well as possible.
Shipping charges, including return shipping, are not refundable and will be deducted from your refund. There is no restocking fee.
Decor, Lighting, Art and Other Items
Email hello@firebirdfurniture.com within 7 days of delivery to start a return. Items must be returned in their original condition.
Pack the item safely, ideally in its original packaging. Include a copy of your invoice and send it to:
Firebird Furniture
Attention: Returns
1880 Holste Road, Unit 104
Northbrook, Illinois 60062
You pay the return shipping. Original shipping charges are not refundable and will be deducted from your refund. There is no restocking fee. Once we've inspected the item, we'll refund the card used for your purchase and email you to confirm.
Exchanges
We don't offer exchanges. If you'd like a different piece, return the original and place a new order.
Freight Damage
We inspect every piece before it leaves our warehouse. Please inspect your delivery before signing any paperwork. If anything arrives damaged, email hello@firebirdfurniture.com within 48 hours of delivery with photos of the item, the damage and the packaging. Please keep all packaging until we've reviewed it.